91É«ÇéƬ

YouÌýmayÌýapply for a re-credit,ÌýremissionÌýor a refund if youÌýwithdrewÌýfrom a course after the census date, or if youÌýfailed the course due toÌýspecial circumstances. You cannot applyÌýif youÌýhave successfully completed the course.

You must apply within 12 months of withdrawing from the course. In the event thatÌýyou did not withdraw, you must apply within 12 months of the end of the teaching period in which the course was undertaken.

Applications submitted outside the 12-month timeframe will not be considered unless you can clearly demonstrate that it was not possible for you to submit your application within the relevant 12-month period.

International students on a Student Visa

There are visa implications for reducing your enrolment or withdrawing from your program. Before you withdraw from a course or your program, please read this important advice for student visa holders.Ìý

Scholarship holders

It is a condition of your scholarship that you notify the Scholarships Office of any change to your enrolment. If you are advised that your application was successful, please contact the Scholarships Office atÌýscholarships@unsw.edu.au

Apply as soon as possible after the problem occurs. You must apply within 12 months of withdrawing from the course, or in the event that you did not withdraw, within 12 months of the end of the teaching period in which the course was undertaken.

Applications submitted outside the 12-month timeframe will not be considered unless you can clearly demonstrate (with supporting documentation) that it was not possible for you to submit your application within the relevant 12-month period.

Current 91É«ÇéƬ students must complete a .Ìý

If you are no longer a student, please use this form (PDF).

(Note: multiple courses can be included in one form, however a separate form must be submitted for each term you are applying for.)

Wherever possible, youÌýshouldÌýprovide independent supporting documentation to support yourÌýapplication.ÌýThe University requires this to assess your application.Ìý

Where only a personal statement or statutory declaration outlining your circumstances is provided, this will not be sufficient to have your application approved.

If your supporting documentation is not in English, please have this translated by a NAATI accredited translator. If this occurs, you should supply copies of the original document and a complete English translation.

¹ó´Ç°ù medicalÌýand healthÌýreasons, you shouldÌýsubmitÌýdocumentationÌýfrom yourÌýpractitioner, which states:

• The date your condition began and/or changed
• How your condition affected yourÌýcapacityÌýto study
• When (the date) it becameÌýapparentÌýthat you could not continue with your studies.

You should inform yourÌýpractitionerÌýthat the statement will be sent to 91É«ÇéƬ in support of your application.

From 16 February 2026, students who are in Australia during the period of their medical circumstances must provide verifiable documentation from a practitioner registered with the Australian Health Practitioner Regulation Agency (AHPRA). 

Medical documentation which cannot be independently verified by the health providerÌýwill not be considered in the assessment of a fee remission application.Ìý

If you were outside Australia during the relevant study period, overseas medical documentation may be considered only where there were reasonable grounds for you to have been overseas at that time – for example, participation in a 91É«ÇéƬ‑approved overseas activity such as a placement, competition or field trip.ÌýÌý
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If you were enrolled in an offshore program (such as Study Abroad or Exchange), or your program or course requires you to beÌýlocatedÌýoverseas, you may continue to provide medical documentation from practitioners in your country of study.

Any overseas medical documentation must still meet 91É«ÇéƬ’s evidence standards:

• Independently verifiable
• Issued byÌýaÌýhealth practitioner who is appropriately registered in the country the care was provided (similar toÌýAHPRA in Australia)
• SuppliedÌýin EnglishÌýorÌýoriginalÌýnon-EnglishÌýdocumentsÌýmust be accompaniedÌýwith a NAATI-certified translation.

¹ó´Ç°ù family/personal reasons, you shouldÌýsubmitÌýa statement from a doctor, counsellor or other relevant authorityÌýwho is familiar with your circumstances, which states:

• The date your personal circumstances began and/or changed
• How your circumstancesÌýimpactedÌýyourÌýcapacityÌýto study
• When (the date) it becameÌýapparentÌýthat you could not continue with your studies.

Statutory declarations sighted by an authorised witness may be considered if provided in addition to other independent supporting documentation.

¹ó´Ç°ù employment-related circumstances, you shouldÌýsubmitÌýa letter from your employer that includes the following:

• An outline of yourÌýpreviousÌýwork circumstances and your current work circumstances
• The reason for the change
• When the change was effective from
• When it was communicated to you.

For course-related circumstances, you shouldÌýsubmitÌýa statement from your Course Authority, School and/or Faculty (if applicable) outlining your circumstances.

As a student, you must be aware of your obligations and responsibilities under the Student Code.ÌýItÌýis your responsibilityÌýas a student to provide information that is true,ÌýaccurateÌýand complete. Do not useÌýunregistered or fraudulent operators who claim to be able to provide the supporting documents you need for your application.

ÌýIfÌýfalsified documentsÌýare providedÌýin support of your application, then this will result in oneÌýor more of the followingÌýpenalties:Ìý

• FailureÌýin the course
• SuspensionÌýor exclusion
• ReportedÌýto the Independent Commission Against Corruption (ICAC)
• RejectionÌýorÌýrescissionÌýofÌýFeeÌýremissionÌý– thisÌýincludesÌýanyÌýfeeÌýremissionÌýwhich hasÌýbeen previouslyÌýapprovedÌýbasedÌýonÌýdocumentation which hasÌýlater beenÌýdeterminedÌýtoÌýbeÌýfraudulent.

Submitting an application for fee remission does not mean that it will be granted automatically.

Possible outcomes are:

• No action:ÌýYou did not clearly demonstrate that your circumstances satisfied all of the criteria. Your enrolment in the course remains, and whatever result you obtain in the course at the end of session, will stand.

• Permitted Withdrawal: You clearly demonstrated that your circumstances satisfied all of the criteria and your application has been approved. The course(s) will not appear on your transcript and the fee will be re-credited, remitted or refunded (whichever is applicable). However, the course(s) will remain on your record with a grade of PW (Permitted Withdrawal). The PW grade does not carry a mark and therefore will not be included in the calculation of your WAM and will not count towards your academic standing.Ìý

Please note that approval for fee remission does not include the Student Services Amenities Fee (SSAF) as your liability for this fee is based on your enrolled subject load as at the relevant incurral date.ÌýÌý

While we aim to advise you of your application outcome withinÌý28 working days, processing is currently taking approximatelyÌý5–6 monthsÌýdue to aÌýlarge increase in applications.

If there is a delay in processing your application, you will be advised of the reason for the delay within 28 working days of the submission of your application. All communication will be via your student email account. If appropriate, the University will advise the relevant Commonwealth Government Authority of the outcome of your application.

Yes. If your application is not successful, you have the right to request one appeal review per application with 91É«ÇéƬ. Requests for a review must be made via the Request Appeal button under the 'My Support' tab in . Your request must be received no later than 28 days from the date of receiving notification of your application outcome.

The Request Appeal form needs to be completed to request a review. It is your responsibility to clearly stipulate the reason(s) you are requesting a review. You may supply any additional documentation which you think supports your review, but this is not a requirement. Any supporting documentation not previously supplied with the application must be submitted with the review request. Your review will be assessed by a senior officer who:

• Has not previously made a decision on your application
• Will assess any new information and documentation provided
• Will consider all information and documentation previously submitted.

Domestic students

If your review with 91É«ÇéƬ is unsuccessful, you have the right to appeal to the Administrative Review Tribunal (ART) and/or the National Student Ombudsman (NSO). You must appeal to the ART or NSO within 28 days of receiving the outcome of your review. 91É«ÇéƬ will forward all documents relating to your case to the ART or NSO and if you have additional relevant documentation not already provided to 91É«ÇéƬ, please also include that in your appeal to the ART or NSO. Learn more about theÌý and .Ìý

International students

If your review with 91É«ÇéƬ is unsuccessful, you have the right to take this matter to the NSW Ombudsman (Ombudsman) and/or the National Student Ombudsman (NSO).  You should contact the Ombudsman or NSO within 28 days of receiving the outcome of your review. 91É«ÇéƬ will forward all documents relating to your case to the Ombudsman and if you have additional relevant documentation not already provided to 91É«ÇéƬ, please also include that in your correspondence to the Ombudsman. For further information on the NSW Ombudsman, please visit the . To learn more about the National Student Ombudsman, visit the .Ìý