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If you’re having trouble logging in, here are a few things to check before reaching out for help:

1. Check your zID and zPass
   • In the��USER ID��field, ensure that you have typed a "z" before your student number. (Eg. z1234567)
   • �۴dzܰ���PASSWORD��(your zPass) is case-sensitive. Check on your keyboard if��Caps Lock��is on or off.
2. Are you enrolled?
   • You’ll only get Moodle access if you’ve accepted your offer and have an active program record.
3. Just enrolled or made changes?
   • If you recently accepted your offer, changed programs, or updated enrolments, it can take up to 2 working days for access to update.
   • Still can’t log in after 2 days? Contact The Nucleus: Student Hub.
4. Graduated or discontinued?
   • You’ll keep Moodle access for up to 90 days after you finish your program.
   • After that, access can’t be reinstated. The Nucleus: Student Hub can help talk through your options if you still need course materials.
5. Can’t access other 91ɫ��Ƭ services either?
   • Try logging into with your zID and zPass.
   • If that doesn’t work, the IT Service Centre can help fix your login.
   • You can also check the Identity Manager for Students for step-by-step self-help.

If you can log in to Moodle but your course isn’t showing, here are some common reasons why:

1. The term hasn’t started yet
   • Courses only appear in your Moodle dashboard once your lecturer makes them available.
   • Release times can vary, some courses may show up earlier or later around the start of term.
2. Check your enrolments in my91ɫ��Ƭ
   • Make sure your enrolments are correct.
   • If you recently changed your enrolments, it can take up to 2 working days for Moodle to update.
   • If your course doesn’t appear properly in , contact your lecturer.
3. Recently updated enrolments
   • Just enrolled or updated your courses? Allow up to 2 working days before checking Moodle again.
4. Still not showing after 2 working days?
   • Ask your lecturer if the course has been released on Moodle.
   • If it has, double-check your Moodle dashboard filters to make sure the course isn’t hidden.
   • If you still can’t see it, contact The Nucleus: Student Hub for support.
5. Enrolled in ASU (YXXX) courses?
   • Courses with a YXXX prefix (e.g. YMED1001, YENG5582) are delivered by Arizona State University (ASU), not Moodle.
   • You’ll need to log into the with your ASU-issued student ID and password (not your 91ɫ��Ƭ zID/zPass).
   • For details, see the .
   • Having trouble logging in or need a password reset? Contact .

Lecture recordings are designed to support your learning, not replace attendance. They’re there to help you replay, review, and reinforce what you’ve learned, and to catch up if illness or other issues stop you from being there in person.

Most lecturers expect you to attend in person unless you’re a distance student. That’s because some aspects of learning simply can’t be captured in a recording, such as:

• Live demonstrations, videos, or annotated slides.
• Group discussions, problem-solving, or interactive tasks.
• Content that prepares you for tutorials, labs, or practical sessions.
• Quizzes or in-class activities that rely on real-time participation.
• The opportunity for your lecturer to check your progress and give feedback.

There are educational and personal advantages to being in the room:

• Learn together – Meet classmates, share ideas, and build friendships.
• Build a routine – Regular timeslots help you stay consistent with study.
• Use study tools – Ask questions via the Discussions panel without interrupting.
• Get clarity – Ask your lecturer what you’d miss if you only watched the recording.

💡 Tip: It doesn’t have to be one or the other. Attending lectures and using recordings for review is the best way to maximise your learning.

Recordings are especially useful for:

• Exam revision and review of complex topics
• Working at your own pace
• Revisiting sections you missed or didn’t fully grasp
• Taking more detailed notes after class
• Checking content before approaching your lecturer with questions

If you can’t attend:

• Set a weekly routine for listening
• Watch the whole recording at least once, pausing to take notes and bookmark key points
• Engage with your peers and lecturers through the Discussions panel

If you’re studying off campus:

• Join in by responding to lecture questions
• Use online discussion forums to stay connected
• Treat recordings as part of your weekly schedule, not something to binge later

⚠️ Be careful: Falling behind is easy and hard to recover from. Recordings are just one part of your course, so keeping up week-by-week is vital.